SALON POLICIES
CUSTOMER SERVICE
Monique’s Salon & Spa is all about you! We aim to provide you with the highest standards of service and personal care, in the most professional environment so you will return and recommend us again and again.
SERVICE GUARANTEE
We offer a 100% guarantee on all services within the two weeks after they were performed. You may receive a redo appointment at any time within the first two weeks. Professionals will determine all guarantees.
CHILDCARE
Children must be receiving services and accompanied by a parent if present.
CANCELLATION & CREDIT CARD POLICY
We require a credit card number to reserve all spa and Bellevue appointments. In the event that you need to cancel your scheduled appointment with us we do require at least 24 hours notice. In the case of a same day cancellation or if you were not to show up for your appointment, you will be charged a fee up to 100% of your total service. This is as a courtesy to the staff member, and so we may possibly accommodate the needs of other clients. However, we understand that emergency situations do arise and we will accommodate you in any way we can.
RECOGNITION REWARDS
We proudly reward our clients with Recognition Rewards. More information can be found on the Recognition Rewards Page.
PRODUCT RETURNS
We offer a 100% satisfaction guarantee on all of our skin and hair products. If you decide that is not the right product for you, and provided that the original amount of the product is unused, we will gladly take it back and exchange it for another product or credit it your Monique’s Salon account. Product must be returned within 10 days of original purchase. No cash or credit card refunds, exchanges or Monique’s Salon credit only. Wigs, Hairpieces, Hair Extensions, Hats, Scarves, Makeup and Boutique items are non-returnable and non-refundable.
CORPORATE PACKAGES
Corporate packages are available. Ask a Client Coordinator for details.
PRODUCT HOME CARE
Continued results are achieved through daily use of professional products at home. Your professional will recommend a home care regimen to maintain your results between visits. In order to honor our service guarantee, you must purchase all recommended home products from your professional. We cannot guarantee services without the recommended products.
COMPLIMENTARY GIFT CERTIFICATES
Complimentary Gift Certificates can be redeemed for services only. They may not be used for products or gratuities and are not transferable between companies. You may only use one complimentary gift certificate per visit.
ORDERS
All prepayments, special orders, layaways and wig deposits are considered non-refundable, if for any reason, Monique’s Salon cannot get the item on order, the monies will be available as an in-house credit towards any other product or service.
SPA ETIQUETTE
As a spa guest, we ask that you:
Please arrive 15 minutes early for your appointment in order to fill out necessary paperwork, and to change into your spa attire. If you are receiving multiple spa treatments, spa attire and slippers will be provided for you when you arrive. Your clothes and possessions will be in a locker for the duration of your appointment at Monique’s Salon.
You will be asked to undress to your comfort level for body treatments. Your therapist will keep your body draped with sheets during the treatment and only expose the areas being worked on. With treatments such as body wraps, you will be draped with hand towels in order to reap maximum benefits. Underwear may be kept on, or swimsuits may be worn if that is your comfort level.
For gentlemen, please shave two hours prior to your facial treatments.
Give your therapist feedback as to your comfort and special trouble areas. We are here to make this the most relaxing and beneficial treatment for you, so tell us what your needs are. If you would rather enjoy the treatment in silence, that is your choice as well.
Relax and enjoy the benefits of the spa, allowing others to “do for you”, but respect that the room must be prepared and used for the next client. Please know that you must leave the room upon completion of treatment within a reasonable amount of time.
Please know that you are in a professional spa therapy operation and do not expect anything other than therapeutic or spa treatments.
Leaving gratuity is always left to the discretion of our clients. As in all service-related businesses, it is common practice to leave gratuity when the professional has performed a service to the client’s satisfaction. Customary gratuity in day spas is 20% or more of the cost of the treatment. Unless noted, gift certificates for treatments and/or packages do not include gratuities.
For safety reasons, the maximum occupancy of each spa room, with the exception of the companion room, is two people. Anyone accompanying you to your spa services is welcome to wait in the upstairs waiting area. Children under 12 may not be left unattended; you will need to reschedule your appointment should your children come with you to Monique’s Salon for your services.
We ask that you turn your cell phone off while in the spa.